Manchester Pest Control Services currently operates throughout the Greater Manchester, Stockport and Cheshire areas and we aim to take a proactive approach to managing our client and customers pest problems, in both residential and commercial properties.
We know that any pest infestation can be an upsetting situation and our highly trained technicians will do everything they can to ensure that your infestation is dealt with efficiently and professionally. They will also take the time to go through all the necessary information and tips for controlling and eradicating your infestation with you as well as arrange follow-up visits. Our technicians are discreet and will arrive in unmarked vans to ensure that your privacy is kept intact.
We pride ourselves on our personal approach to dealing with your infestations and on the quality of our procedures and treatments. Additionally we will never employ any hidden charges or call out fees and will ensure that our pricing policy is both fair and transparent.
Fully Accredited Pest Control Services:
We are proud to be full members of the following organisations:
- National Pest Technicians Association (NPTA)
All of our technicians are fully qualified and hold the following accreditations/certifications:
- RSPH qualification – |Level 2 award in Pest Control Management
- Members of BASIS – PROMPT, the industry recognised professional pest controller register
- Safe Contractor/CHAS accredited
- CSCS certified
Every one of our treatments and pesticides/insecticides are HSE approved and comply with all current legislation. Our technicians are trained in line with recommended best practice and will always carry out a thorough risk assessment before starting any treatment procedure. We also work with the Campaign for Responsible Rodenticides Use (CRRU) to reduce any environmental impact of our treatments and any potential risk to non-target species. We are more than happy to provide copies of manufacturers safety data sheets or our own COSHH assessments if required.
Our Service Promise:
At Manchester Pest Control Services, we aim to not only be the premier pest control treatment provider in the Greater Manchester, Stockport and Cheshire areas, but also to be an active part of the local community as well.
We aim to do this by:
- Providing a swift, efficient and effective treatment of our client’s pest problems.
- Meeting and exceeding our client’s expectations of our service.
- Being discreet, professional and considerate of our client’s needs, reputation and privacy.
- Ensuring both we and our technicians remain fully compliant with all necessary regulation and legal requirements.
- Provide help and information on pest control practices, as well as provide clear and professional advice and documentation.
- Protect the environment as much as possible through the careful and considered use of our treatments.
Our Complaints Process:
We are committed to providing the highest standard of service that we can to our clients and customers, but in the unlikely event of something going wrong or if you are unhappy with our service, please do not hesitate to contact us as soon as possible so that we can investigate and resolve your complaint as quickly as possible.
To raise a complaint, please email or write to our head office and detail any issues or concerns that you have. Please include a contact number so that one of our Service Managers can contact you within 1 working day to discuss your concerns and hopefully offer an immediate resolution.
If we are unable to resolve your complaint to your satisfaction immediately, we will conduct further investigations, including speaking to the technician who attended your job if necessary. The same Service Manager who contacted you initially will take ownership of your complaint and will contact you again within 3 working days to try and resolve the issue fully.
Should you remain unsatisfied at this point, the matter will be referred to either our Managing Director or another senior figure within our company to review the details. They will contact you within a further 7 working days to try and fully resolve the matter with you directly.
Any correspondence relating to a complaint will be saved in our complaints file and is periodically reviewed to ensure that we are constantly improving the service we provide.
Please note that in order to avoid any confusion about the services we offer, we do recommend that you read our full terms and conditions before instructing us to undertake any work.
For any further information or to book an appointment or receive a no-obligation quote, please contact us using our website, or by calling us on 0161 434 9939.